Privacy policy

Last updated: June 26, 2025

Wine Land SG ("Wine Land", "we", "us", or "our") operates this store and website, including all related content, features, tools, products, and services (the "Services") to provide you, our valued customer, with a curated wine subscription experience. Wine Land is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs how your personal information is handled.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" refers to any data that identifies or can reasonably be linked to you. We may collect or process the following categories:

• Contact details: Name, billing/shipping address, phone number, email.
  
  

• Financial information: Credit/debit card details, payment confirmations, transaction data.
  
  

• Account information: Login credentials, preferences, settings.
  
  

• Transaction information: Orders placed, viewed, returned, or canceled.
  
  

• Communications: Customer service messages or inquiries.
  
  

• Device information: Browser, device type, IP address.
  
  

• Usage information: Interactions with our website, including clicks, page views, and browsing behavior.
  
  

How We Collect Your Personal Information

We collect information:

• Directly from you (e.g., when placing an order, creating an account, or reaching out to customer support).
  
  

• Automatically via cookies and tracking technologies.
  
  

• From our service providers (e.g., Shopify, payment processors).
  
  

• From marketing partners or third-party tools you may engage with.
  
  

How We Use Your Personal Information

We use your personal information for purposes including:

• Fulfilling Orders: Processing payments, arranging delivery, managing returns/exchanges.
  
  

• Improving Services: Analyzing customer behavior to personalize your shopping experience.
  
  

• Marketing & Promotions: Sending you emails about new wine releases, promotions, and updates (with opt-out options).
  
  

• Security & Fraud Prevention: Authenticating your account and detecting fraudulent activity.
  
  

• Compliance: Meeting legal obligations, resolving disputes, and enforcing our Terms of Service.
  
  

Disclosure of Personal Information

We may disclose your personal information:

• To Shopify, which powers our eCommerce platform.
  
  

• To service providers (e.g., delivery partners, customer service, email platforms).
  
  

• To marketing partners, where permitted by law.
  
  

• To government agencies or legal authorities, if required by law or regulation.
  
  

• In connection with business transfers, such as mergers or acquisitions.
  
  

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information for both us and its own purposes. This includes data from your interactions with Wine Land and other merchants on the platform. To understand how Shopify manages personal information, visit the Shopify Privacy Policy or manage your preferences at the Shopify Privacy Portal.

Third-Party Links

Our Services may contain links to third-party sites. We’re not responsible for the privacy practices or content of external websites. Please review their policies before sharing your information.

Children’s Privacy

Wine Land’s services are not intended for individuals under the legal drinking age or under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.

Security and Retention

We implement reasonable security measures but cannot guarantee absolute security. We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal information
  
  

• Correct or update your information
  
  

• Request deletion of your personal data
  
  

• Opt out of promotional communications
  
  

You can manage preferences or request data actions by contacting support@wineland.com.sg.

Complaints

If you have concerns or complaints regarding our use of your data, contact us at the email below. You may also contact your local data protection authority, if applicable.

International Transfers

We may store or process your personal information outside of Singapore. Where data is transferred internationally, we follow legal safeguards such as Standard Contractual Clauses to ensure adequate protection.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices. Updates will be posted here with the revised "Last updated" date.

Contact Us

For questions or to exercise your privacy rights, please contact:

Email: support@wineland.com.sg